Find quick answers to the most common questions below. Can't find what you're looking for? Email us at bentorasupport@gmail.com — we're happy to help.

Orders & Shipping

How long does shipping take?

All orders ship with free tracked delivery and are dispatched within 24–48 hours. United States & Canada: 5–9 business days. Europe & UK: 5–8 business days. Rest of the world: 7–10 business days. An express option is available at checkout.

How can I track my order?

As soon as your order ships you'll receive an email with a tracking link. Please allow 24–48 hours for the first tracking update to appear. You can also use the Track Order page at any time.

Can I change or cancel my order?

We can adjust or cancel an order within 24 hours of purchase. Contact us as soon as possible with your order number and we'll take care of it.

Do you ship internationally?

Yes — we ship to most countries worldwide. Available destinations and options are shown at checkout.

Returns & Exchanges

What is your return policy?

You have 30 days from the day your order arrives to request a return or exchange. Items should be unworn, unwashed and have all tags attached. See our Returns & Exchanges policy for full details.

How do I start a return?

Email us with your order number and the item(s) you'd like to return. We'll reply within 24 hours with simple instructions.

Product & Sizing

How do I choose my size?

Each product page includes a detailed size chart with measurements in cm and inches. If you're between sizes, we recommend sizing down for stretch fabrics and up for structured styles.

I didn't receive my confirmation email

Check your spam or promotions folder first. Still nothing? Contact us and we'll resend it right away.